Privacy Policy
Last updated: May 2026
At Mrs. Lilac Flowers, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.
Information We Collect
When you place an order, contact us, or use our website, we may collect personal information, including:
- Name
- Email address
- Phone number
- Billing and delivery address
- Recipient information
- Payment details
- Order history
- Website usage data through cookies and analytics
How We Use Your Information
- Process and deliver orders
Communicate about your order
Provide customer support
Improve our website and services
Send promotional emails or updates (only if you subscribe)
Prevent fraud or unauthorized transactions
We only collect information necessary for operating our business and serving our customers.
Payment Information
Payments on our website are processed securely through third-party payment providers.
Mrs. Lilac Flowers does not store complete credit card information on our servers.
Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- improve website performance
- understand visitor activity
- personalize user experience
- support advertising and marketing campaigns
You can disable cookies through your browser settings if preferred.
Marketing Communications
If you subscribe to our newsletter or promotions, you may receive emails or messages about:
- new products
- seasonal collections
- sales and promotions
- holiday flower offerings
You can unsubscribe from marketing communications at any time using the unsubscribe link in emails.
Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with trusted third-party services necessary to operate our business, such as:
- payment processors
- delivery services
- website hosting providers
- email marketing platforms
- analytics services
These providers only receive information necessary to perform their services.
Data Security
We take reasonable precautions to protect your personal information and maintain secure systems for online transactions and customer data.
However, no online transmission or storage system can be guaranteed 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Canadian privacy laws, including PIPEDA, provide individuals with rights regarding how organizations collect and use personal information.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.
Changes to This Policy
Mrs. Lilac Flowers may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.