Refund & Return Policy
Quick answers regarding handling orders, replacements, and refunds for fresh flower deliveries.
Can I return flowers after receiving them?
Due to their perishable nature, flowers cannot be returned after delivery, except for quality issues reported in time.
What should I do if my flowers arrive damaged?
How long do I have to report an issue with my order?
Please notify us within 48 hours of delivery to address any problems.
What information do I need to provide when reporting a problem?
Include your order details, photos of the issue, and delivery information for swift assistance.
What if I received the wrong flowers or an incomplete order?
Contact us promptly; We will correct the order or offer suitable compensation.
How long does it take to receive the refund amount?
It could take 5-7 days to process the refund and return the amount to your original payment method.
At Mrs. Lilac Flowers, we take pride in delivering fresh, high-quality floral arrangements. Due to the perishable nature of flowers, we have a limited return and refund policy to ensure fairness for both our customers and our business.
Quality Concerns & Order Issues
If you experience any issues with your order, please contact us within 48 hours of delivery or pickup.
This includes:
- Flowers that arrive damaged or in poor condition
- Incorrect items or arrangements
- Missing orders
- Orders delivered to the wrong location
To help us resolve the issue quickly, please provide clear photos of the product and your order details.
To help your flowers last longer and maintain their quality, we recommend following proper care instructions. Many issues can be avoided with simple care steps. Read our full guide here: Flower Care Tips.
Resolution Options
Once we review your request, we may offer one of the following solutions:
- Replacement of the product
- Store credit
- Partial or full refund (depending on the situation)
All resolutions are handled on a case-by-case basis.
Non-Returnable Items
Due to the perishable nature of flowers, we do not accept returns or refunds for:
- Change of mind
- Personal preferences (e.g., colour, flower type, or style variations)
- Orders where delivery was attempted but not successfully received
Please note that all arrangements are handmade using fresh, seasonal flowers. While we aim to match the design as closely as possible, slight variations may occur.
Delivery Responsibility
It is the customer’s responsibility to ensure that:
- Delivery details (address, phone number) are correct
- Someone is available to receive the order if required
We are not responsible for issues caused by incorrect or incomplete delivery information.
Contact Us
For any concerns, please reach out to us within the 48-hours window:
Sales@mrslilacflowers.ca
+1 (604) 378 8421
We are committed to making things right and ensuring you have a positive experience with our flowers.